Live Status\Incident History

March 11, 2024

Creator Search - Intermittent slow load time

Degraded Performance

Opened: Mar 11, 2024, 7:15 PM UTC

Duration: 69h 5m 18s

Affected services:Creator Discovery


  • Investigating
    Mar 11, 2024, 7:15 PM UTC

    Users of Instagram Creator search may experience slow load times or intermittent errors when filtering on multiple conditions.

  • Identified
    Mar 12, 2024, 4:54 PM UTC

    We have identified the cause of the slow load times and are working to implement a fix.

  • Identified
    Mar 12, 2024, 6:24 PM UTC

    To mitigate load time and errors Bio and Email address data may be excluded from the search results. This data can still be viewed in Creator Audience Reports and will be returned to the results view once the performance issues are resolved.

  • Monitoring
    Mar 13, 2024, 8:15 PM UTC

    We have restored full functionality and are monitoring performance to validate full resolution.

  • Monitoring
    Mar 13, 2024, 8:35 PM UTC
  • Resolved
    Mar 14, 2024, 4:20 PM UTC

March 1, 2024

Interruptions to Facebook Content Collections and Creator Connections

Degraded Performance

Opened: Mar 1, 2024, 2:43 AM UTC

Duration: 1156h 13m 46s

Affected services:Content Collection


  • Investigating
    Mar 1, 2024, 2:43 AM UTC

    We are currently working to investigate interruptions to Facebook content collections and creator connections. • As described in the Instagram incident (https://status.grin.co/history/127e14f7f9408da7) Facebook automatic content collection, content metrics, and profile metrics for Facebook is currently affected. We have identified a resolution and will provide updates here • Facebook connections for creators are marked as pending and appear as failed on the platform. We are currently investigating Thank you for your patience during this incident. As soon as a solution has been identified, we will share further updates here.

  • Identified
    Mar 12, 2024, 5:21 PM UTC

    We have pinpointed solutions to the disruptions affecting Facebook content collection and creator account connections. Here's the current status and our next steps: • Issues impacting automatic content collection, content metrics, and profile metrics on Facebook have been identified. A fix has been developed and is currently undergoing testing. We plan to implement this solution later in the week. A confirmation update will be shared here once the fix is successfully applied • Facebook connections for creators are currently listed as pending and may be displayed as failed within the platform. We have identified a resolution for this issue and aim to resolve it within this week. An update will be provided once this matter is fully addressed We appreciate your patience as we work through these issues, and are working to restore full functionality. Further updates will be provided here as soon as the solutions are in place.

  • Identified
    Mar 20, 2024, 4:12 PM UTC

    We are monitoring updates implemented this week to Facebook content collection and Facebook creator connections. These solutions will be continuously monitored for the next several days for stability, and once verified, an additional update will be provided here. The resolutions implemented this week address the following: RESOLVED: Facebook content collection is now operational and missing content during this outage has been pulled into the platform. Content metrics have been updated accordingly as well INVESTIGATING: Creator connections are still listed as pending and work to resolve is in progress. We aim to implement a resolution for this later this week. Once this fix has been verified, another update will be posted here. Please note content collection is still functional even if creator connections are marked as pending or not connected. Thank you for your patience during this incident.

February 23, 2024

Interruptions to Instagram Content Collection and Creator Connections

Minor Outage

Opened: Feb 23, 2024, 8:54 AM UTC

Duration: 177h 40m 50s

Affected services:Content Collection


  • Investigating
    Feb 23, 2024, 8:54 AM UTC

    We are working to resolve disruptions which may be impacting content collection and creator authentication across Instagram & Facebook. Updates will be provided here.

  • Investigating
    Feb 26, 2024, 8:48 PM UTC

    We are continuing to investigate interruptions to content collection and creator account connections for Instagram and Facebook, and are working toward a resolution. Live URL manual content delivery for creators, and Social Listening hashtags, are operational. We are also monitoring a tentative resolution to creator Live URL Instagram and Facebook profile connections; creators are able to add their network information without issue. Please note that functionality related to automatic content collection, content metrics, and profile metrics with Instagram and Facebook are still affected. All other social networks are working as expected. Thank you for your patience during this incident. Additional updates will be provided here as they become available.

  • Identified
    Feb 27, 2024, 8:35 PM UTC

    We have identified a resolution to interruptions to content collection for Instagram, as well as creator account connections for Instagram and Facebook. Functionality related to automatic content collection, content metrics, and profile metrics with Instagram is restored. As a result, customers may notice a few changes in how these things look or feel on the platform. • Instagram Stories posted after 12:45 am PST 2/23 through 10 am PST 2/26 will not be automatically captured in the platform. Live URL manual content delivery, either via a file or image upload, is available for creators to provide Stories content and stats • Live URL manual content delivery via file or image upload for creators, and Social Listening hashtags, remain operational. We are working on improvements for manual content delivery via Live URL. This is currently pending further validation before it will be available. These fixes will help creators deliver content in a simplified manner • We are monitoring a resolution to creators' Live URL Instagram and Facebook profile connections; creators are able to add their network information without issue. We are also seeing a gradual update to creators' connection statuses for Instagram in the platform and will confirm here once this is fully resolved Facebook: • Please note that functionality related to automatic content collection, content metrics, and profile metrics for Facebook is still affected. We have identified a resolution and will provide updates here • We are monitoring pending Facebook connections for creators. During this time, Facebook connections will appear as failed in the platform. We are currently investigating All other social networks are not impacted. Thank you for your patience during this incident. Additional updates will be provided here as they become available.

  • Monitoring
    Mar 1, 2024, 2:44 AM UTC

    We are monitoring updates implemented this week to Instagram content collection and Instagram creator connections. These solutions will be continuously monitored for the next several hours for stability and once verified an additional update will be provided here. The resolutions implemented this week address the following: • Automatic content collection is fully operational for Instagram Stories, Posts, and Reels. All Instagram Posts and Reels posted since 12:35 am PST 2/23 will be visible in the platform. Instagram Stories posted between 12:45 am PST 2/23 and 10 am PST 2/26 can be uploaded by creators through their Live URL via a file or image upload. Creators may need to provide an image of their Instagram Story Insights to complete Instagram Story delivery. • Instagram content delivery can also be manually delivered through Programs: the Activation Workroom, Campaign Workroom, or a Partnership. An Instagram URL of the content will need to be provided. • Instagram profile connections are restored, and updates to creators' connection statuses for Instagram in the platform are complete. Facebook: A separate incident will be created specifically for interruptions to Facebook and will be tracked here: https://status.grin.co/history/c52bf3359cb7f0f8 Thank you for your patience during this incident. An additional update will be provided here once the Instagram resolution monitoring is completed, expected 03/01.

  • Resolved
    Mar 1, 2024, 6:34 PM UTC

    This incident for Instagram is now resolved, and the updates implemented this week have yielded positive and successful results regarding stability and functionality. To recap the resolutions implemented this week include: • Automatic content collection for Instagram Stories, Posts, and Reels is fully operational • Instagram content delivery through Activations, Campaigns, or Partnerships is available for use • Instagram creator connections have been restored Should you encounter any issues with Instagram on the GRIN platform, please don't hesitate to contact GRIN Support for assistance by selecting the icon in the bottom right corner when logged in to GRIN. Thank you again for your patience during this incident.