We have found the issue and are working on deploying a fix now.

Creator fund deposit page resulting in "server error" and valid payment method is not found. Resulting in Creator Fund Deposit funds not being able to be added.

We have completed the initial investigation of an error message for Shopify Fulfillment Order Date. Orders create successfully, but dates are not syncing into GRIN as expected. Instead of the Order Date value, an "Error" message appears in the Fulfillment Orders table. We believe the root cause and resolution has been identified, and teams are working to release a fix to resolve the issue. The target timeline for resolution is today, 11/01/24. We will continue to provide updates and resolution details here once confirmed.

We have fixed this issue and it should not be seen going forward. We are currently working on finding a resolution for affected orders in GRIN.

Please reach out to support either through the support app on the bottom right corner of GRIN or support@grin.co if you are still affected by this issue.

We are investigating a disruption to content collection and automatic content syncing for Instagram Posts/Reels content. While this incident is active, Instagram Posts/Reels content syncing is delayed and new content will not sync in GRIN. Resolution Details: - Once content syncing resumes any new content posted will sync as expected. - Once this incident is resolved, any previously posted Instagram Posts/Reels content that was not synced during this time will begin to be pulled into GRIN (unless that content was deleted by the creator). Not impacted: - Instagram Stories content collection is not impacted and Stories are pulling in successfully at this time. - Creator connections are not impacted and creators will not need to reconnect their Instagram accounts to sync content automatically once this issue is resolved. Thank you for your patience during this incident. Additional updates will be provided here as they become available.

We have identified and released a solution to this disruption to content collection and automatic content syncing for Instagram Posts/Reels content. We are now monitoring this latest update in order to verify that Instagram Posts/Reels content syncing returns and to confirm that any delays to new content syncing in GRIN are resolved. Resolution Details: - Once content syncing resumes any new content posted will sync as expected. - Once this incident is resolved, any previously posted Instagram Posts/Reels content that was not synced during this time will begin to be pulled into GRIN (unless that content was deleted by the creator). - We are monitoring the latest release to verify content collection for Instagram Posts/Reels is no longer experiencing this degraded performance, and that any previously uncollected content has started pulling into GRIN. Not impacted: - Instagram Stories content collection is not impacted and Stories are pulling in successfully at this time. - Creator connections are not impacted and creators will not need to reconnect their Instagram accounts to sync content automatically once this issue is resolved. Thank you for your patience during this incident. Additional updates will be provided here as they become available.

We have confirmed the latest release resolved this disruption to content collection and automatic content syncing for Instagram Posts/Reels content. We are now seeing Instagram Posts/Reels content syncing to GRIN. Some content might be delayed as the restored syncs work through the backlog of posts. We will continue monitoring content syncing to ensure stability. Resolution Details: - Content syncing for Instagram Posts/Reels has resumed and new content is syncing as expected (typically within 24 hours after posting, if not sooner). - Any previously posted Instagram Posts/Reels content not synced during this time is beginning to be pulled into GRIN (exception: any content that was deleted by the creator). - While automated content syncing works through the content backlog, users might see some delays with content delivery for Instagram Posts/Reels posted between Sept. 27 and Oct. 3, 2024. Not impacted: - Instagram Stories content collection was not impacted and Stories continued to sync successfully during this incident. - Creator connections were not impacted and creators do not need to reconnect their Instagram accounts to sync content automatically. Thank you for your patience during this incident.

Users of Instagram Creator search may experience slow load times or intermittent errors when filtering on multiple conditions.

We have identified the cause of the slow load times and are working to implement a fix.

To mitigate load time and errors Bio and Email address data may be excluded from the search results. This data can still be viewed in Creator Audience Reports and will be returned to the results view once the performance issues are resolved.

We have restored full functionality and are monitoring performance to validate full resolution.

We are working to resolve disruptions which may be impacting content collection and creator authentication across Instagram & Facebook. Updates will be provided here.

We are continuing to investigate interruptions to content collection and creator account connections for Instagram and Facebook, and are working toward a resolution. Live URL manual content delivery for creators, and Social Listening hashtags, are operational. We are also monitoring a tentative resolution to creator Live URL Instagram and Facebook profile connections; creators are able to add their network information without issue. Please note that functionality related to automatic content collection, content metrics, and profile metrics with Instagram and Facebook are still affected. All other social networks are working as expected. Thank you for your patience during this incident. Additional updates will be provided here as they become available.

We have identified a resolution to interruptions to content collection for Instagram, as well as creator account connections for Instagram and Facebook. Functionality related to automatic content collection, content metrics, and profile metrics with Instagram is restored. As a result, customers may notice a few changes in how these things look or feel on the platform. • Instagram Stories posted after 12:45 am PST 2/23 through 10 am PST 2/26 will not be automatically captured in the platform. Live URL manual content delivery, either via a file or image upload, is available for creators to provide Stories content and stats • Live URL manual content delivery via file or image upload for creators, and Social Listening hashtags, remain operational. We are working on improvements for manual content delivery via Live URL. This is currently pending further validation before it will be available. These fixes will help creators deliver content in a simplified manner • We are monitoring a resolution to creators' Live URL Instagram and Facebook profile connections; creators are able to add their network information without issue. We are also seeing a gradual update to creators' connection statuses for Instagram in the platform and will confirm here once this is fully resolved Facebook: • Please note that functionality related to automatic content collection, content metrics, and profile metrics for Facebook is still affected. We have identified a resolution and will provide updates here • We are monitoring pending Facebook connections for creators. During this time, Facebook connections will appear as failed in the platform. We are currently investigating All other social networks are not impacted. Thank you for your patience during this incident. Additional updates will be provided here as they become available.

We are monitoring updates implemented this week to Instagram content collection and Instagram creator connections. These solutions will be continuously monitored for the next several hours for stability and once verified an additional update will be provided here. The resolutions implemented this week address the following: • Automatic content collection is fully operational for Instagram Stories, Posts, and Reels. All Instagram Posts and Reels posted since 12:35 am PST 2/23 will be visible in the platform. Instagram Stories posted between 12:45 am PST 2/23 and 10 am PST 2/26 can be uploaded by creators through their Live URL via a file or image upload. Creators may need to provide an image of their Instagram Story Insights to complete Instagram Story delivery. • Instagram content delivery can also be manually delivered through Programs: the Activation Workroom, Campaign Workroom, or a Partnership. An Instagram URL of the content will need to be provided. • Instagram profile connections are restored, and updates to creators' connection statuses for Instagram in the platform are complete. Facebook: A separate incident will be created specifically for interruptions to Facebook and will be tracked here: https://status.grin.co/history/c52bf3359cb7f0f8 Thank you for your patience during this incident. An additional update will be provided here once the Instagram resolution monitoring is completed, expected 03/01.

This incident for Instagram is now resolved, and the updates implemented this week have yielded positive and successful results regarding stability and functionality. To recap the resolutions implemented this week include: • Automatic content collection for Instagram Stories, Posts, and Reels is fully operational • Instagram content delivery through Activations, Campaigns, or Partnerships is available for use • Instagram creator connections have been restored Should you encounter any issues with Instagram on the GRIN platform, please don't hesitate to contact GRIN Support for assistance by selecting the icon in the bottom right corner when logged in to GRIN. Thank you again for your patience during this incident.