Live Status\Incident History

February 23, 2024

Interruptions to Facebook and Instagram Content Collection and Creator Connections

Minor Outage

Opened: Feb 23, 2024, 8:54 AM UTC

Duration: 96h 48m 1s

Affected services:GRIN Platform

  • Investigating
    Feb 23, 2024, 8:54 AM UTC

    We are working to resolve disruptions which may be impacting content collection and creator authentication across Instagram & Facebook. Updates will be provided here.

  • Investigating
    Feb 26, 2024, 8:48 PM UTC

    We are continuing to investigate interruptions to content collection and creator account connections for Instagram and Facebook, and are working toward a resolution. Live URL manual content delivery for creators, and Social Listening hashtags, are operational. We are also monitoring a tentative resolution to creator Live URL Instagram and Facebook profile connections; creators are able to add their network information without issue. Please note that functionality related to automatic content collection, content metrics, and profile metrics with Instagram and Facebook are still affected. All other social networks are working as expected. Thank you for your patience during this incident. Additional updates will be provided here as they become available.