Degraded Performance

Incident History

Interruptions to Facebook Content Collections and Creator Connections

Degraded Performance

Opened: Mar 1, 2024, 2:43 AM UTC

Duration: 1157h 13m 7s

Affected services:Content Collection


  • Investigating
    Mar 1, 2024, 2:43 AM UTC

    We are currently working to investigate interruptions to Facebook content collections and creator connections. • As described in the Instagram incident (https://status.grin.co/history/127e14f7f9408da7) Facebook automatic content collection, content metrics, and profile metrics for Facebook is currently affected. We have identified a resolution and will provide updates here • Facebook connections for creators are marked as pending and appear as failed on the platform. We are currently investigating Thank you for your patience during this incident. As soon as a solution has been identified, we will share further updates here.

  • Identified
    Mar 12, 2024, 5:21 PM UTC

    We have pinpointed solutions to the disruptions affecting Facebook content collection and creator account connections. Here's the current status and our next steps: • Issues impacting automatic content collection, content metrics, and profile metrics on Facebook have been identified. A fix has been developed and is currently undergoing testing. We plan to implement this solution later in the week. A confirmation update will be shared here once the fix is successfully applied • Facebook connections for creators are currently listed as pending and may be displayed as failed within the platform. We have identified a resolution for this issue and aim to resolve it within this week. An update will be provided once this matter is fully addressed We appreciate your patience as we work through these issues, and are working to restore full functionality. Further updates will be provided here as soon as the solutions are in place.

  • Identified
    Mar 20, 2024, 4:12 PM UTC

    We are monitoring updates implemented this week to Facebook content collection and Facebook creator connections. These solutions will be continuously monitored for the next several days for stability, and once verified, an additional update will be provided here. The resolutions implemented this week address the following: RESOLVED: Facebook content collection is now operational and missing content during this outage has been pulled into the platform. Content metrics have been updated accordingly as well INVESTIGATING: Creator connections are still listed as pending and work to resolve is in progress. We aim to implement a resolution for this later this week. Once this fix has been verified, another update will be posted here. Please note content collection is still functional even if creator connections are marked as pending or not connected. Thank you for your patience during this incident.

Live Status

24h7d30d90d

Live Site

Operational

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Uptime

No data available

Affiliate Tracking

Operational

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Uptime

No data available

Creator Communications

Operational

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Uptime

No data available

Program Management

Operational

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Uptime

No data available

Creator Management

Operational

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Uptime

No data available

Tool Integrations

Operational

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Uptime

No data available

Ecommerce Integrations

Operational

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Uptime

No data available

Creator Discovery

Operational

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Uptime

No data available

Payments

Operational

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Uptime

No data available

Content Collection

Degraded Performance

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Uptime

No data available