Degraded Performance
Incident HistoryInterruptions to Facebook Content Collections and Creator Connections
Degraded Performance
Opened: Mar 1, 2024, 2:43 AM UTC
Duration: 1373h 57m 6s
Affected services:Content Collection
- InvestigatingMar 1, 2024, 2:43 AM UTC
We are currently working to investigate interruptions to Facebook content collections and creator connections. • As described in the Instagram incident (https://status.grin.co/history/127e14f7f9408da7) Facebook automatic content collection, content metrics, and profile metrics for Facebook is currently affected. We have identified a resolution and will provide updates here • Facebook connections for creators are marked as pending and appear as failed on the platform. We are currently investigating Thank you for your patience during this incident. As soon as a solution has been identified, we will share further updates here.
- IdentifiedMar 12, 2024, 5:21 PM UTC
We have pinpointed solutions to the disruptions affecting Facebook content collection and creator account connections. Here's the current status and our next steps: • Issues impacting automatic content collection, content metrics, and profile metrics on Facebook have been identified. A fix has been developed and is currently undergoing testing. We plan to implement this solution later in the week. A confirmation update will be shared here once the fix is successfully applied • Facebook connections for creators are currently listed as pending and may be displayed as failed within the platform. We have identified a resolution for this issue and aim to resolve it within this week. An update will be provided once this matter is fully addressed We appreciate your patience as we work through these issues, and are working to restore full functionality. Further updates will be provided here as soon as the solutions are in place.
- IdentifiedMar 20, 2024, 4:12 PM UTC
We are monitoring updates implemented this week to Facebook content collection and Facebook creator connections. These solutions will be continuously monitored for the next several days for stability, and once verified, an additional update will be provided here. The resolutions implemented this week address the following: RESOLVED: Facebook content collection is now operational and missing content during this outage has been pulled into the platform. Content metrics have been updated accordingly as well INVESTIGATING: Creator connections are still listed as pending and work to resolve is in progress. We aim to implement a resolution for this later this week. Once this fix has been verified, another update will be posted here. Please note content collection is still functional even if creator connections are marked as pending or not connected. Thank you for your patience during this incident.
Live Status
Live Site
Operational
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Uptime
No data available
Affiliate Tracking
Operational
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Uptime
No data available
Creator Communications
Operational
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Uptime
No data available
Program Management
Operational
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Uptime
No data available
Creator Management
Operational
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Uptime
No data available
Tool Integrations
Operational
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Uptime
No data available
Ecommerce Integrations
Operational
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Uptime
No data available
Creator Discovery
Operational
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Uptime
No data available
Payments
Operational
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Uptime
No data available
Content Collection
Degraded Performance
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Uptime
No data available